Business information & refund policy
Effective 2026-11-13
Business information
- Seller (business name)
- Paprika US, Inc.
- Representative
- Provided without delay on request (contact@quelworks.com)
- Address
- 131 Continental Dr, Suite 305, Newark, DE 19713, US
- Business registration no.
- Provided without delay on request (contact@quelworks.com)
- Mail-order business report no.
- Provided without delay on request (contact@quelworks.com)
- Phone
- +82-2-3142-7218
- Contact email
- contact@quelworks.com
Terms of sale
- Product: Diamonds (prepaid in-Service credit for renting or owning paid webtoon episodes and buying a Pass; digital content) and a 30-day Pass.
- Price: see the price list below (displayed price). The amount shown on the payment screen is the final amount; no other charges are added at checkout.
- Episode prices: normally 20 Diamonds to rent (72 hours) or 40 Diamonds to own. They may differ by work or episode and are shown on the purchase screen.
- Pass: USD 6.99 or 690 Diamonds, 30 days. It does not renew automatically.
- Payment method: cards, Apple Pay and Google Pay (Stripe). One-time payment; no automatic billing.
- Timing of payment: once, at top-up or purchase.
- Delivery: Diamonds are credited as soon as the payment is confirmed. There is no physical delivery.
Price list
| Product | Bonus | Price |
|---|---|---|
| 500 Diamonds | - | USD 4.99 |
| 1000 Diamonds | +100 bonus | USD 9.99 |
| 3000 Diamonds | +450 bonus | USD 27.99 |
| Pass, worth 690 Diamonds (30 days) | - | USD 6.99 |
Validity and use
- Paid Diamonds: 5 years from the top-up date. Bonus and Granted Diamonds: 90 days from the grant date. They expire the next day after that period.
- Paid Diamonds bought in Japan in JPY: 180 days from the top-up date.
- Diamonds can only be used inside the Service and cannot be given to other members or exchanged for cash.
- A Pass lets you read paid episodes for 30 days and does not renew automatically.
Withdrawal and refunds
- Unused Paid Diamonds can be refunded in full within 7 days of the top-up date (Me > Diamonds). Bonus Diamonds from that top-up are revoked and the amount for Bonus Diamonds already used is deducted.
- Unused Paid Diamonds after 7 days are refunded minus a 10% deduction.
- Bonus Diamonds and Granted Diamonds are not refundable.
- Once you rent or own an episode with Diamonds, supply of the digital content has started and withdrawal is limited. We tell you this before payment, and you can try free episodes first.
- A Pass is refunded within 7 days of purchase if you have not read any paid episode with it.
- For errors on our side or other grounds set by law, contact us by email. If the Service ends, remaining Paid Diamonds are refunded in full.
- The time a cancelled payment actually appears depends on the payment method.
Minors and age
- Children under 14 cannot sign up.
- If a minor paid without the consent of a legal guardian, the minor or the guardian can cancel the payment. Contact us by email.
System requirements
An internet connection and a recent version of a web browser (Chrome, Safari, Edge, Firefox, etc.).
Hosting provider
Cloudflare, Inc.
Governing law and jurisdiction
Sales by Paprika US, Inc. (JPY or USD) are governed by the laws of the State of Delaware, USA; mandatory consumer protection laws of your country of residence and your right to bring a claim in the courts of your country of residence are not affected. Sales by Snake Steak Co., Ltd. follow the laws of the Republic of Korea and the court with jurisdiction under the Korean Civil Procedure Act.
Contact
Send questions about payment and refunds to the email below. See the Terms of Use and Privacy Policy for details.